Flow cells and sequencing kits are temperature sensitive. We are obligated to ensure they reach you in the best possible condition.
Consumables are shipped with cool packs to avoid temperature spikes during transit.
It is not unusual for the cool packs to be thawed on arrival. If you have any concerns about this, please speak to one of the team.
We highly recommend that you store the consumables at the correct temperatures on arrival. You can find more information about the stability and storage of each Flow cell or sequencing kit, on the Nanopore Store.
***Devices are shipped separately, to avoid damage in transit