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Customer Support
Customer Support
17 articles
My Account
How do I create an account?
Team Management and My Account
My Orders
How can I check the status of my order?
Why is my order pending?
I need an extra shipment on my order
How do I change the dispatch date of my order?
How many shipments can I select on my order?
Approved Partners
Our approved partners
Shipping and Delivery
How long will my delivery take?
How do we ship your order?
Warranty and Storage
How should I store my kits?
Flow cell warranty and storage
Device warranty and storage
Flow Cell and Device Returns
Device returns
Flow cell returns
Payments and Finance
What payment methods do you accept?
When will you send my invoice?