Why am I getting "Please ensure your computer is connected to the internet"?
Do I need any additional consumables and equipment for using VolTRAX?
How much bandwidth should I have for transferring data from the PromethION to my local infrastructure?
What are the recommended temperature and humidity ranges for proper PromethION function?
Can I use an uninterruptible power supply (UPS) with my device?
Why do I need a 1 TB SSD? Can I use an HDD or something smaller?
What is the throughput for different sequencing devices?
How do I store my device?
Is a stable internet connection required throughout a MinION sequencing run?
Can I run the MinION on any PC or laptop?
I have my MinION, what do I do now?
Can I plug a MinION into the GridION?
MinION temperature control
How do I connect my MinION Mk1B to a laptop that only supports USB-C (e.g., Apple MacBook)?
I’m unable to use my external SSD with MinKNOW for Mac
My MAC address label on my device is incorrect
I’m having difficulty connecting via a secure shell session (SSH) to my Mk1C
I can not correct the date and time on my Mk1C
I’m having difficulty updating MinKNOW on my Mk1C
How do I flash a microSD card to reset my Mk1C?
How to update your Mk1C signing key
Common questions regarding the end of standard support for the Mk1C operating system
I'm unable to connect my P2 Solo to MinKNOW
Is my compute GPU-compatible?
My GridION has a GXB01nnn serial number, can I still run the P2 Solo?
Can I plug two P2 Solo devices into a GridION at the same time?
Can I plug a P2 Solo into a PromethION 24/48 Data Acquisition Unit as the compute?
How many flow cells can I run on a GridION and P2 solo simultaneously?
What do the lights on my P2 Solo mean?
My P2 Solo is randomly disconnecting during my sequencing experiment
What is the PromethION?
Can I install 3rd party software on the PromethION?
What computer specifications are required to run the PromethION?
What are the PromethION’s technical specifications, i.e. footprint, storage space, RAM, etc?
Do I need any specific lab requirements to run the PromethION?
How much storage space is required for PromethION sequencing data?
What do the LED lights at each PromethION flow cell position indicate?
PromethION A100 / A-Series Firmware Update to Prevent Data loss
Is my PromethION A-series / A100 Data Acquisition Unit on the correct mains power?