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I'm unable to connect my P2 Solo to MinKNOW
I'm unable to connect my P2 Solo to MinKNOW
Updated over a week ago

Step 1. Confirm you’re using a P2 Solo compatible version of MinKNOW

The P2 Solo is initialised through MinKNOW and your P2 Solo will not boot unless a recent version of MinKNOW is active and running on the installed host system.

Please check MinKNOW is greater than version 23.07.x by opening MinKNOW going to:

Host settings → Software

23.07 follows the YY.MM format where YY & MM represents the last 2 digits of the year and month respectively

Step 2. Ensure a correct connection to the compute

Please use the 1m USB-C cable provided in the box (labelled ‘P2’). This cable provided been validated internally and is known to be reliable.

If your compute does not have a USB-C receptacle, a USB-C to USB-A cable can be used although we cannot guarantee reliable operation.

If you are using a GridION device please follow Step 3, if you are using a standalone compute then please skip ahead to Step 4.

Step 3 (If using a GridION)

If using GridION ensure a firm connection is enabled to the rear USB-C port. You may need to pull back the metal tabs circled red on either side of the connector is you do not hear a firm click.

Once confirmed

  1. Remove USB-C cable on GridION side

  2. Invert the connector

  3. Reinsert into the GridION

  4. Look to see if the LEDs light up white.

Step 4 (If using standalone compute)

Confirm the compute have a compatible USB-C port as per the table below. Every compute vendor will make put this information is different places. The computer technical specification document can be used, or the port itself may have the ‘super speed’ icon adjacent to the port as seen below.

Speed

USB Protocol version*

Compatible

40 Gb/s

A.K.A Thunderbolt 4

Requires correct orientation

12 Mb/s

USB 1.1

480 Mb/s

USB 2.0 (Full speed)

5 Gb/s

USB 3.2 gen 1(Superspeed)

10 Gb/s

USB 3.2 gen 2 (Superspeed+)

20 Gb/s

USB 3.2 gen2x2 (Superspeed+)

Requires correct orientation

Alternatively, on compute running the Ubuntu operating system run. Open up a terminal by searching for ‘terminal’ and pressing enter. Then copy and paste the command below into the terminal window

lsusb -t

Ensure you have a USB Hub that supports 5Gb/s or greater as per the image below.

Once confirmed

  1. Remove USB-C cable on compute side

  2. Invert the connector

  3. Reinsert into the computer.

  4. Look to see if the LEDs light up white.

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